Effective Date: 26 October 2026
Website:https://adgrowthindia.com
Business Name: Ad Growth India
1. Overview
At [Business Name], we provide digital services related to social media promotion, channel growth, monetization guidance, eligibility assessment, and other services explicitly described on our website.
Please review the package description, deliverables, eligibility requirements, service timeline, and applicable conditions before placing an order.
This policy explains when an order may be cancelled and when a refund may be available.
2. Order Processing and Service Delivery
After a successful payment, customers will receive an order confirmation through the contact details provided at checkout, where applicable.
We will process the order according to the service description and the estimated delivery timeline stated on the relevant product or package page.
Delivery timelines are estimates unless a specific guaranteed timeline is expressly stated in writing.
Customers must provide accurate information and any necessary cooperation required to deliver the purchased service.
3. Cancellation Before Service Begins
Customers may request cancellation by emailing support@adgrowthindia.com with their order ID and registered email address.
If the cancellation request is received before work on the order has started, the order may be cancelled and a full refund will generally be issued, subject to verification and applicable legal requirements.
If work has already started, the refund will be assessed under the conditions described below.
4. Refund Eligibility
A refund may be considered in the following circumstances:
- Duplicate payment: If the same order is paid for more than once, the duplicate payment will be refunded after verification.
- Service not started: If the customer cancels before service delivery or work begins, the customer may qualify for a full refund.
- Non-delivery: If we are unable to deliver the purchased service within a reasonable period or the applicable agreed timeline, the customer may request cancellation and a refund.
- Failure to deliver the described service: If we cannot provide the material deliverables expressly included in the purchased package, we will review the issue and may provide a correction, an appropriate partial refund, or a full refund depending on the circumstances.
- Technical or payment errors: Payments received for failed or incorrectly processed orders will be reviewed and refunded where applicable.
Where a service has been partially delivered, any partial refund will take into account the work completed and the undelivered portion of the order.
5. Non-Refundable Circumstances
A refund will not ordinarily be available in the following circumstances:
- The purchased service has been fully delivered in accordance with its stated description.
- The customer changes their mind after the agreed service has been completed.
- The customer provides incorrect information, an invalid account URL, or fails to provide information reasonably required for delivery, after being given an opportunity to correct the issue.
- The customer’s account is restricted, suspended, or otherwise ineligible due to circumstances outside our control, provided that we have delivered the service as described and have not breached our obligations.
- The customer expects an outcome, feature, or deliverable that was not included in the purchased package.
These exclusions do not apply where a refund is required by applicable law or where we have materially failed to deliver the agreed service.
6. Monetization and Platform Approval Disclaimer
Our services do not guarantee approval for monetization, a specific number of subscribers or followers, watch hours, views, revenue, or any other outcome unless an explicit written commitment forms part of the purchased package.
YouTube, Instagram, Facebook, and other platforms independently determine eligibility, review applications, and enforce their respective policies.
A rejection, delay, policy change, or account restriction imposed by a third-party platform does not automatically establish that our service was not delivered.
However, if we fail to deliver the specific service or deliverables promised in the purchased package, the customer may request a review under this policy.
7. How to Request a Refund
To request a refund, email [support@yourdomain.com] with the following details:
- Full name used for the order.
- Order ID or payment reference.
- Date and amount of payment.
- Package purchased.
- Reason for the refund request.
- Relevant screenshots or other supporting evidence, where applicable.
Please submit your request as soon as possible after identifying the issue.
We may request additional information reasonably necessary to verify the transaction or investigate the complaint.
8. Refund Review and Processing Time
We aim to acknowledge refund requests within 2 business days and communicate our decision within 5–7 business days after receiving the information reasonably required to assess the request.
Once a refund is approved, we will initiate it through the original payment method or the applicable payment provider’s supported refund process.
After initiation, the time taken for the amount to appear in the customer’s account depends on the payment provider, bank, or payment method. The actual credit timeline may vary.
If a refund is delayed beyond the expected processing period, customers may contact us with their order ID and refund reference, if available.
9. Chargebacks and Payment Disputes
If you believe a payment was processed incorrectly or a service was not delivered as agreed, please contact us first so we can investigate and attempt to resolve the issue.
This does not restrict your right to contact your bank, payment provider, or the relevant authority where appropriate.
We maintain relevant order and transaction records to help investigate payment disputes.
10. Contact Information
For cancellations, refunds, or order-related complaints, contact:
Business Name: Adgrowthindia
Business Address: [Complete Registered or Business Address]
Email: support@adgrowthindia.com
Phone: [Business Contact Number]
Website: https://adgrowthindia.com
All refund and cancellation requests will be handled in accordance with this policy and applicable law.